Shipping policy

Shipping Policy

At Cecilia & Grace, we aim to make your shopping experience as simple and transparent as possible.

Order processing

Orders are typically processed within 1–2 business days after being placed.

Orders are not processed on weekends or public holidays.

During periods of high demand, processing may occasionally take slightly longer.

Estimated delivery time

After your order has been processed, estimated delivery is typically:

8–12 business days

Please note that delivery times are estimates and may vary depending on destination, carrier delays, customs procedures, local holidays or other circumstances outside our direct control.

Shipping cost

We currently offer free standard shipping on all orders.

Fulfillment and shipping locations

Cecilia & Grace works with external fulfillment and logistics partners to prepare and ship orders.

As a result, some orders may be dispatched from fulfillment facilities located outside the customer’s country, including facilities in Asia.

Tracking

When tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to update after your shipment has been created.

Customs, duties and taxes

International orders may be subject to import duties, taxes, customs charges or other fees depending on the destination country and the applicable local regulations.

Where such charges apply and have not already been collected at checkout, they may be the responsibility of the recipient.

Cecilia & Grace cannot guarantee that an international shipment will be free from customs or import charges.

Incorrect shipping information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at contact@ceciliaandgrace.com

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Delayed orders

Occasional delays may occur due to carriers, customs, weather conditions, high-volume periods or other circumstances outside our control.

If your order appears to be significantly delayed, contact us at ecommerce.gribas@gmail.com and we will help you review the shipment status.

Lost or damaged shipments

If your order arrives damaged, incorrect or appears to have been lost in transit, please contact us as soon as possible with your order number and any relevant information or photographs.

We will review the situation and provide an appropriate solution.

Contact

For questions about shipping or delivery:

Cecilia & Grace SL
contact@ceciliaandgrace.com