Terms of service
Terms of Service
Last updated: September 9, 2026
This website is operated by Cecilia & Grace SL. Throughout the site, the terms “we”, “us” and “our” refer to Cecilia & Grace SL.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy and Legal Notice.
Please read these Terms carefully before using our website.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding contract in your country of residence.
You may not use our products or Services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code or any content intended to disrupt or damage the operation of the website or Services.
2. Products and Product Information
We make reasonable efforts to display our products, descriptions, photographs, colours and other information as accurately as possible.
However, colours and appearance may vary depending on lighting, photography and the device or screen used to view the website.
Product availability may change without notice.
We reserve the right to modify or discontinue products at any time.
3. Prices and Payments
Prices displayed on our website are shown in the applicable currency for the customer or market where available.
We reserve the right to change prices at any time before an order is placed.
Payment must be completed through the payment methods available at checkout.
Payments may be processed by Shopify and third-party payment providers.
4. Orders
After placing an order, you may receive an order confirmation email.
An order confirmation does not necessarily mean that the order has been accepted or processed.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
- suspected fraud;
- payment issues;
- incorrect pricing;
- product unavailability;
- incorrect or incomplete customer information;
- technical errors.
If we cancel an order after payment has been received, an appropriate refund will be issued.
5. Order Information
You are responsible for providing accurate and complete billing, contact and shipping information.
If you notice an error after placing an order, contact us as soon as possible at:
We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
6. Shipping and Delivery
Orders are generally processed within 1–2 business days.
Estimated delivery is typically 8–12 business days after processing.
Shipping times are estimates and may be affected by carriers, customs, local holidays, weather, high-volume periods or other circumstances outside our direct control.
We currently offer free standard shipping.
Further information is available in our Shipping Policy.
7. Returns and Refunds
Returns, refunds, withdrawal rights and issues involving damaged, defective or incorrect products are governed by our Returns & Refund Policy.
For customers located in the European Union, statutory consumer rights, including applicable withdrawal rights, remain unaffected.
8. Cancellations
Orders may only be cancelled before they have entered processing.
Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed.
To request a cancellation, contact:
contact@ceciliaandgrace.com
9. Intellectual Property
Unless otherwise stated, the content of this website, including branding, text, graphics, photographs, design elements and other original materials, is owned by Cecilia & Grace SL or used with appropriate permission.
You may not reproduce, distribute, modify or commercially exploit protected website content without authorization.
10. Third-Party Services
Our website and Services may rely on third-party providers, including Shopify, payment processors, logistics providers, analytics services and other technology partners.
We are not responsible for the independent policies, practices or services of third parties, except where responsibility cannot legally be excluded.
11. User Content and Reviews
If you submit reviews, comments, photographs or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, misleading, abusive, defamatory or that infringes the rights of another person.
Where permitted by law, you grant us a non-exclusive right to use content you voluntarily submit for purposes connected with operating and promoting our business.
12. Prohibited Uses
You may not use our website or Services:
- for unlawful purposes;
- to infringe intellectual property rights;
- to submit false or misleading information;
- to transmit malicious software;
- to interfere with website security or functionality;
- to collect information about other users without authorization;
- for fraudulent or abusive activity.
13. Accuracy of Website Information
We aim to keep the information on our website accurate and current.
Occasionally, the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping or availability.
Where permitted by applicable law, we reserve the right to correct such errors and update information.
14. Limitation of Liability
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded.
To the maximum extent permitted by applicable law, Cecilia & Grace SL will not be liable for indirect or consequential losses arising solely from the use or inability to use the website or Services.
Mandatory consumer protections remain unaffected.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website or violation of these Terms.
16. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
The latest version will be published on this website with the updated date.
18. Governing Law
These Terms are governed by applicable Spanish law.
If you are a consumer, this does not affect any mandatory consumer protections available to you under the law of your country of residence.
19. Contact
Questions regarding these Terms of Service can be sent to:
Cecilia & Grace SL
contact@ceciliaandgrace.com